this heart broken

the story of Zoe Marie

This is the journey through our daughter’s Congenital Heart Defect and eventual heart transplant. When you “decide” to go down the transplant route as it is called there are certain things you find out after you sign on the dotted line.

Archive for the 'Aetna' Category

Smooth like butter

Saturday, April 21st, 2007

On my previous post you probably saw that Zoe is due for her monthly Synergist shot this next week.  This medication is the one shipped to me from the insurance company.  Last month was a debacle but when I called to refill it this month the whole process was smooth like butter.  I called two […]

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The Magic Phrase

Sunday, March 25th, 2007

I have learned another valuable lesson when dealing with insurance companies; it is not considered rude to tell them off, it is the only communication to which they respond.
Case in point: I called to get Zoe’s synergist shot refill (RSV prevention) shipped and was informed she had already received five shots this […]

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Dealing with Aetna

Friday, August 4th, 2006

this week, I faxed the second appeal letter to Aetna. We’re really hope this works, as the “out of network” costs could be very expensive for Zoe’s transplant.

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Home from Children’s

Friday, July 21st, 2006

We’re home! They decided to discharge us yesterday. It was a crazy day trying to meet with all the doctors, nurses and specialists. Things are VERY crazy with her feeding schedule and she had to come home with a feeding tube. We’re trying to get her to gain two pounds before transplant. Although it’s wonderful […]

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